Refund & Return Policy
You may return or exchange an item within thirty (30) days of delivery, provided the merchandise is unopened, unused, in its original packaging and condition.
If you would like to commence a return process, please contact us at firstname.lastname@example.org.
You can only return items in their original packaging. The customer will not receive a refund if an item is returned in non-original packaging. Unfortunately, we are unable provide replacement boxes.
For all returns, if the returned items are damaged or lost due to improper repackaging and/or shipping issues of the items, the costs of repairs and/or replacement will be automatically deducted from the refund we issue to you following the return, if any. In any case, we are not responsible or liable for any damage to or loss of an item during the return shipment and/or caused by the shipper handling the return shipment. We may even refuse to provide a refund if the goods arrive back to us severely damaged due to poor customer packaging.
RETURN SHIPPING COSTS – WHO PAYS?
When Yosuda Bikes Pays For Return Shipping Cost
Yosuda Bikes will pay for the cost of return shipping if the reason for return was result of OUR error. Examples of instances may include:
- Item arrived defective and cannot be fixed with a replacement part
- We shipped out the wrong item #
- We shipped it to the wrong address
- We shipped a duplicate order
- Item malfunctioned during the 30 day returns period (Assuming the customer assembled the item properly per the instruction manual)
When the Customer Pays For Return Shipping
In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by customer. Pre-paid return shipping labels are not provided in these instances. It is important to note that original shipping and handling costs will be deducted from your total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs. Examples of these customer returns may include:
- Buyers Remorse ("Not satisfied with performance", "Item doesn't fit me correctly", "Item doesn't meet my expectations", “I tried it, but I want something else”, etc.)
- No Reason / No Longer Want
- Misinterpretation of Product Description (failure to fully read item details/descriptions/features)
- Order Cancellation after the item has already been shipped out, even if you have not yet received the item
- Customer bought the wrong one
- Customer accidentally bought too many
- Customer accidentally provided wrong shipping address
After the 30 day returns period, customers may use the items warranty period for repairs if the item is faulty or malfunctioning. Please see the product WARRANTY for details.
All returns are subject to a 10% restocking fee which will be deducted from your refund if item is proven to be at customers fault for the reason for return. If the item has shipped and you want to cancel the order, even if you have not received it, the return shipping and restocking fees will apply.
Return Information on Defective Upon Arrival Items
We always strive to provide the highest quality product before it leaves our warehouse. While it is uncommon, some damages may occur during the shipping process.
If your item arrives damaged for whatever reason, we are happy to handle returns and exchanges free of charge. In order to be eligible for this type of a return, you need to request a review of your case within 3 days of arrival, otherwise your items will not be considered as defective upon arrival.
If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement part(s) and advice on how to repair your item if the customer finds that to be the easier solution so you don't have to fuss with shipping a large bulky item back. Also note, we do not send out technicians or repairmen to customer homes.
IMPORTANT: For items that arrive damaged or is defective, YOU MUST provide video/photos to support your claim that the item arrived damaged or is malfunctioning. A customer who refuses to submit photos/videos of a allegedly malfunctioning/damaged item will be treated as "buyer's remorse" and will be responsible for shipping it back to us alone. The customer is also vulnerable to the 10% restocking fee as well as any shipping charges the seller has paid out.
Return Information for Change of Mind
If you would like to return your items because you've changed your mind about the purchase, you are fully responsible for repackaging and shipping all items back to us. Returns in these scenarios will only be accepted within 30 days of receiving the products.
All items must be shipped back in their original condition with all parts and boxes. In addition, you will be required to pay restocking fees equal to ten percent (10%) of the total value of the product or products returned.
Please note that at this time, the customer is responsible for both the cost of shipping back the product and the original shipping cost in these scenarios.
The refund (less shipping and restocking fees) will be applied to your original payment method once the return is processed in our warehouse. Original shipping costs are non-refundable. Please note that the return process involves several stages, so please be patient in awaiting your refund. Generally following the date of arrival at our warehouse, this process is approximately 5 to 10 business days to receive return, inspect, re-stock, issue credit to original form of payment, and for credit/debit card payments for your banking institution to post the refund to your account (in certain instances additional stages are required). Purchases made with credit cards and debit cards are issued back through the same method of payment. Refunds through credit and debit cards usually take up to 7 days but could vary by merchant or banking institution. Full refunds may potentially take a few days up to a few months. Please contact your credit card and/or debit card issuer for more information.
The refund policy applies to product purchased directly from Yosuda Bikes website (https://yosudabikes.com). If you purchased Yosuda Bikes item(s) from a different retailer, please refer to their store refund policy.
For additional questions around our warranty policy, don’t hesitate to reach out to us at email@example.com.