It takes 2-4 business days for us to process your order once you have submitted it. Once it’s processed, it will then ship out and take another 5-10 business days to deliver depending on what state you live in and which warehouse we ship your items out. For more info on our shipping policy, read it here: Shipping Policy.
Because the pandemic in the area where our warehouse is located is relatively serious, the courier companies have also been affected. Being in the status of “shipment information sent to FedEx” does not mean that we haven’t ship your item out, but mean that we have delivered your item to FedEx who has not arranged the shipment we requested.
If you have not received an email from us stating that it shipped out, we can still make changes. But once it leaves our facility and is in the hands of the shipping carrier, there is nothing we can do at that point. You'll have to follow the return instructions from our return policy and return the item to make changes. For more info on our return policy, click here: Refund & Return Policy.
There are couple possible reasons for why a discount code didn’t work in your cart. The discount codes offered for our website is typically one use per customer only, so if it has been used by you before, it cannot be used again. Another reason could be that the code has expired. Discount also cannot be combined with any other offers.
You can return the item within 30 days after you have received your order for any reason or even for no reason, but if there is no quality problem of the product itself, you will be responsible for the return shipping costs. For more info on our return policy, click here: Refund & Return Policy.